Terms of Service

Policy area

Website Use and Legal

Document type

Policy / Terms

Applicable to

Hernandezadams Pty Ltd trading as Lifecare Solutions Australia

Version

Date approved

11/08/2026

Approved by

Directors

Related policies

Information Management Policy

Governance Policy

Risk Management Policy

Consent Policy

Service Agreement Template

Authority

Australian Consumer Law

Competition and Consumer Act 2010

Privacy Act 1988

NDIS Act 2013

NDIS Code of Conduct

NDIS Practice Standards

PURPOSE

The purpose of this document is to set out the terms and conditions that apply when any person accesses or uses the website of Lifecare Solutions Australia.

SCOPE

These Terms apply to all users of the website, including participants, families, support coordinators, plan managers, and members of the public.

DEFINITIONS

Term

Definition

Website

The website located at lifecaresolutionsaustralia.com.au and any related pages or forms.

We / Us / Our

Hernandezadams Pty Ltd trading as Lifecare Solutions Australia.

You / Your

Any person who accesses or uses the website.

Service Agreement

The written agreement signed between Lifecare Solutions Australia and a participant that sets out the supports to be provided.

CONTEXT

Lifecare Solutions Australia is a registered NDIS provider. This document explains the rules for using our website. It does not replace a Service Agreement. Supports only begin after a Service Agreement has been signed.

POLICY STATEMENT

1. Acceptance of Terms

By accessing or using our website, you agree to these Terms of Service.
If you do not agree with these Terms, you must not use the website.

2. Our Services

We provide NDIS supports including Support Coordination, Support Work, Transport, and related services.
Submitting an enquiry or using the website does not create a service relationship.
Supports only commence after both parties have signed a Service Agreement.

3. Website Use

You must use the website only for lawful purposes.
You must not attempt to gain unauthorised access to the website or our systems.
You must not submit false, misleading, or harmful information.
You must not use the website in any way that could damage, disable, or disrupt it.

4. Privacy

We collect and handle personal information in accordance with the Privacy Act 1988 and our Privacy Policy.
Please refer to our Privacy Policy for full details on how we collect, use, store, and protect personal information.

5. Intellectual Property

All content on the website (including text, logos, images, graphics, and design) is owned by or licensed to Lifecare Solutions Australia.
You may not copy, reproduce, distribute, or use any content without our prior written permission.

6. Limitation of Liability

To the maximum extent permitted by law (including the Australian Consumer Law), we are not liable for any loss, damage, or expense arising from your use of the website.
We do not guarantee that the website will be available at all times, free from errors, or free from viruses or other harmful components.

7. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, or privacy practices of any linked websites.

8. Changes to these Terms

We may update these Terms from time to time.
The updated version will be published on the website with a new Date approved.
Continued use of the website after changes are published means you accept the updated Terms.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact Us

If you have any questions about these Terms, please contact us:

Lifecare Solutions Australia

Email: [email protected]

Phone: 0430 405 807

RESPONSIBILITIES

Directors are responsible for:

Maintaining this document and ensuring it remains current
Ensuring the Terms are available on the website
Reviewing the Terms at least annually

All workers are responsible for directing website enquiries in accordance with these Terms.

COMPLIANCE

Failure to comply with these Terms may result in restricted access to the website. Serious or repeated breaches may be referred for further action under our internal policies.